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PRIVACY POLICY

PRIVACY

You don’t want anyone looking over your shoulder when visiting our website. Leave alone that you want them to get their hands on your personal data. That is why we do everything within our power to protect your private data against unwanted guests.

YOUR PERSONAL DATA ARE PROTECTED AGAINTS UNAUTHORISED ACCESS

Antoon Donck & Zonen NV attaches great importance to your security. That is why we took the necessary measures to guarantee the protection of your data. In order to guarantee your safety, we store your data in a secured database. SSL (secured server) is used to encrypt the transaction data before being sent over the internet. This means that third parties cannot possibly retrieve the transferred data. Therefore, the data you provide online, through forms or filters, will never fall into the hands of hackers and other persons with malicious intentions.

We do not in any case share your information with third parties for commercial purposes. However, we may sometimes be required to share your data with a third party. For example, with a transport firm delivering your order. In that case we insist that these data are only used for the intended purpose. Do you suspect that any of these parties do not handle your data with due care? Make sure to tell us, by phone, e-mail (info@donck.be) or letter (Antoon Donck & Zonen NV, Kwadestraat 93 8800 Roeselare).

WE DO, OF COURSE, NEED SOME DATA FROM YOU

No matter how much we respect your privacy, we hope you understand that we need some data from you. That is the only way to make your visit a pleasant one and handle your orders smoothly. To this end we use, for example, data from your IP address, surfing and searching behaviour which we collect by means of cookies and Google Analytics (see below). We also use the data you enter in the forms on our website. The required and optional fields will always be clearly marked. These data are only used to contact you if you give us permission to do so.

Antoon Donck & Zonen NV can request the following data in online forms:

  • your first name and surname: because it is always nicer to be addressed personally. You are not a number.
  • Company name, address and VAT number.
  • E-mail address, phone number and fax: always good to have to keep you informed about your order 

We store these data so you don’t have to enter them each time again. Practical, isn’t it?

NOTHING BUT BENEFITS FOR YOU

Antoon Donck & Zonen NV uses the data received from and collected about you for different purposes. You can read which ones below. But one thing is for sure: there are nothing but benefits for you.

1.  To send you our newsletters and our weekly offer 
If you register for the Antoon Donck & Zonen NV newsletters we will send you weekly updates about amazing actions and discounts. In addition, you will also receive interesting content. If you no longer want to receive any news, you can unsubscribe. You can unsubscribe by sending an e-mail tounsubscribe@donck.be with unsubscribe and the e-mail address you want to unsubscribed in the subject line.

2.  To optimise customer service 
Do you have any questions or complaints about the products or service of Antoon Donck & Zonen NV? Feel free to call or send an e-mail. We write down whatever you tell us on the phone and we also keep the content of your e-mail. This simplifies things for us if you contact us again at a later time. In addition, your experiences and questions can help us improve our services.

3.  To improve your online experience  

Cookies
When you visit our website, you hope to find what you are looking for. Preferably quickly and in a user-friendly environment. Well, that is exactly why Antoon Donck & Zonen NV is storing cookies. These are small text files which your computer of mobile device saves each time you visit our website. Thanks to these cookies you do not have to enter the same information each time you contact us. They also show us how you use our website (Google Analytics), which pages you visit and which route you take to do so. This gives us an insight in your visiting behaviour and user experience. These analyses allow us to make our website more user-friendly. In short, cookies make your online experience a lot more pleasant. Well, let’s be honest, we also get something out of it. We also use your data for marketing purposes. Your behaviour tells us, for example, where we should place our call-to-actions.

Google Analytics
Our website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics also uses “cookies” to generate reports for us (website operators) about your visiting behaviour. Google also uses this information to offer other services with regard to website activities and the use of internet. Google is also allowed to share this information with third party if legally required to do so, or insofar as these third parties process information on behalf of Google. Google will not combine your IP address with other data available to it. YOu can always refuse to the use of cookies by adjusting the settings in your browser. In that case there is a chance that you cannot use all the functionalities of the website. By using this website you allow Google to use the information in the way and for the purposes described herein.

Hotjar
Besides Google Analytics we also use Hotjar, a website tracking tool which gives us an insight in your web behaviour. Thanks to this information we can make our website more efficient. For the use of Hotjar we have adjusted the settings to make sure that every visitor to our website remains completely anonymous and that the information is not shared with Hotjar or third parties.

WE DO NOT STORE YOUR DATA LONGER THAN NECESSARY

We will store your personal data for the period necessary for us to provide the service. Do you wish to consult your data? Or do you want us to delete or amend your data in our system? Submit your request by e-mail to info@donck.be. And we will take the necessary action straight away.

QUESTIONS ABOUT THE USE OR SECURITY OF YOUR DATA?

Do you have any questions about the use of your data or about the security of this website? Or do you think our website does not comply with the privacy policy described above? Contact us by phone or e-mail (info@donck.be) or address a letter to Antoon Donck & Zonen NV with registered office in 8800 Roeselare, Kwadestraat 93